From the, you need to get the GS-911 Downloader utility. This is a Windows utility and should be run on any Windows PC/Laptop. See the F.A.Q.: ' When you press the 'Download Options' button on the GS-911 Downloader window, a web page will open in your web browser that shows all the download links available for your GS-911 device. Browse down to the Mobile Software section and select the type of software that is appropriate for your device. The Android app for an Android device and the Blackberry app for a Blackberry device, etc. You should be seeing something similar to the following (versions and dates might change): You basically have 2 options, highlighted as '1' and '2' on the screenshot above.